Frequently Asked Questions


Find your answers here.


ORDER STATUS

Has my order shipped ?
Your order is generally shipped 24 hours after it is processed. Once your order has been shipped, an email will be sent to the email address you provided when purchasing on our site.


How long will it take for my order to arrive ?
Delivery time will take 2 - 6 days depending on it's destination. We ship from just north of Chicago, from Sturtevant, WI 53177. For more details on delivery time, click here.


How do I change quantities or cancel an item in my order ?

Please contact us by email with your name, order number, and your requested changes.


How do I track my order ?

If you signed up for an account and entered a password. You can log in to your account and check your order status. Alternatively you can follow the link attached at the bottom of the order confirmation receive by email after placing the order. If your computer has deleted the cookie you need to re-enter your password.

If you place an order as a guest, you are welcome to send us an email and we will be happy to forward the tracking information, as well as answer any questions you may have.


My order never arrived.

Please contact us by email and provide your order number and information.


An item is missing from my shipment.

Please contact us by email and provide your order number and information on the missing item.


I received the wrong product.

Please contact us by email and provide your order number and information on the product you received, and we will sort it out for you as soon as possible.


When will my back order arrive ?

If a back order situation should appear we will contact you upon receiving your order with further information on when to expect the back order to a ship.


MY ACCOUNT

How do I create an account ?
To create an account, visit our Customer Login page and click "Continue" under New Customers and follow the on page instructions. Alternatively, you can create an account when you enter a password on the checkout page.

We recommend all new customers create an account as it allows easy online order tracking, faster checkout on future purchases, and registered users will receive special promotions.You can up out of this upon signing up.

Returning customers are reminded to login to their account prior to checking out.


How do I edit my account information ?

Sign in to your account and follow any on page instructions to edit account information.


I forgot my password.

You may request for a new password following these instructions.


SHOPPING CART

Why is my Shopping Cart not working ?
If you are having problems using our Shopping Cart, your internet browser may not be set to accept "cookies". A Cookie is a small piece of code that allows us to "remember" your order and add the items to the shopping cart.

You need to accept cookies from our website so that we keep your shopping items in your Shopping Cart. To do this, you need to add our shopping cart as a trusted site. Each browser is a little different, so we provided information below on how to accept cookies on a variety of browsers below. If you are still having problems, you are always welcome to place orders over the telephone by contacting customer service at 618 912 4466.

Steps for Enabling Cookies

Internet Explorer
1. On the top menu bar, click 'Tools' then 'Internet Options' (You may have to hit the 'ALT' key to see the menu)
2. In the Internet Options dialog box, select the 'Security' tab at the top.
3. Click on the green check mark labeled 'Trusted sites' underneath.
4. Now you will be able to click on the button 'Sites'.
5. Make sure Require server verification at the bottom is not checked.
6. In the box under 'Add this Web site to the zone:' type keepfiling.com and click 'Add'.
7. Click 'OK' and then 'OK'.

Mozilla Firefox
1. On the menu at the top, Select Tools then Options. (You may have to hit the 'ALT' key to see the menu)
2. Click the Privacy tab.
3. In the History section, select 'Use custom settings for history'.
4. Click the 'Exceptions'.
5. In the section 'Address of web site:' type keepfiling.com
6. Click 'Allow'.
7. Click 'Close'.

Google Chrome
1. Click the icon in the upper right. (3 horizontal bars)
2. Click 'Settings'.
3. Click 'Show advanced settings...'.
4. Under Privacy, click 'Content settings...'.
5. Under Cookies, click 'Manage exceptions...'.
6. In the box under 'Hostname pattern', type keepfiling.com.
7. Make sure the 'Allow' is selected under 'Behavior'.
8. Click 'Done' twice and close settings tab.

Still having trouble? Your firewall software security is probably set on high and blocking cookies. You can decrease the security level or check your documentation and add keepfiling.com as a trusted site.


PAYMENT OPTIONS

Which credit cards do you accept ?
We accept Discover cards, Master cards, Visa cards, and American Express cards.


Do you accept PayPal payments ?

Yes we accept PayPal payments.


Do you accept purchase orders ?

We do accept purchase orders in some cases to schools, government institutions and others. Certain conditions have to be met including the possibility to receive invoice by e-mail. Please contact us for details.


Where do we send the purchase order ?

Please e-mail your purchase order to info@keepfiling.com or fax it to: 312 324 0605. **Important - remember to include an e-mail address for confirmation of reception of order and for tracking of package after it has been shipped.


W-9 Form is needed ?

We have a standard issued US Government W-9 form we can forward to you by e-mail in pdf format upon request. If your organization request the use their own form please feel free to forward it to us by e-mail or fax.


PRICING, TAXES AND BILLING

Is the price per sheet or per box / pack ?
Sheet protectors are priced per full package. Price per box or price per pack. NEVER by the sheet. We only sell full box or package unit. Most often this would be 100 pcs. box or 25 piece package. Look below the listed price to find this information

All binders are listed as price per individual binder. Minimum order one binder.

Do I have to pay sales tax ?
We don't charge taxes when shipping out of state. When checking out and no tax are listed or listed as " 0 " ZERO then no tax will be charged.


I have a question on my charges ?

Email us with your question and order number for reference.


I need a copy of my receipt/invoice.

Login to your account and you can re-print a copy of your order. Alternatively contact us by email with your contact information and order number.


SHIPPING

How much is shipping ?
For more information about shipping charges, click here.


Why does it cost so much to ship one binder ?

Agreed it can be a bit offsetting paying more for the shipping than for the actual product itself. Unfortunately our cost for: Shipping, packaging and handling is too high compared to the profit made on an order of a single box of sheet protectors or a $5.00 binder. Often our best choice is USPS flat rate at $12.65. And US Postal Service or Fedex don't care if we ship a $5.00 binder or $150 electronic devise they charge the same for their service. Hope for your understanding.


Do you ship to my country ?

We ship to countries listed in the drop down menu in the area for the shipping address. If it is not listed please contact us.

How are products packed ?
Binders are individually wrapped in a plastic bag. Sheet protectors are also wrapped in plastic bags (with exception to those sold in boxes). They are all shipped flat as to prevent bends and dents.


RETURNS AND EXCHANGES

We have a 30 Days Money Back Guarantee. For more information click here