Order Information




SECURITY

We work to protect the security of your information during transmission by using a 128 bit Secure Sockets Layer (SSL) software, which encrypts the information you input. This SSL is the strongest encryption method available. It is important for you to prevent unauthorized access to your password and to your computer. When using a shared computer, be sure to sign off when you're finished and if possible clear the history.

PLEASE NOTE: While it is safe to order online through our Web site, we do not recommend that you send a credit card order through an email. Email is not encrypted and is not a secure means to transmit a credit card number. If you prefer you are welcome to call us and we will take your order over the phone.


SHIPPING CHARGES

All orders are shipped with Keepfiling's choice of courier when choosing "Flat Rate" or "Free Shipping". If you wish to use a specific courier - FedEx or USPS, extra charges may apply. Please make your choice upon checkout.

NOTE: A street address and a daytime phone number are required by FedEx.

KEEPFILING FLAT RATES:

United States:

  • 48 Contiguous States:
    • Orders $50.00 or more - FREE Ground Shipping
    • Orders $15.00 to $49.99 - Ground Shipping is calculated by our system.
    • Orders less than $15.00 - Ground Shipping is flat rate at $14.00

      PLEASE NOTE: Most often our cost for Shipping, Packing and Handling is too high compared to the profit made on a single box of sheet protectors or binder. Often our best choice is USPS flat rate at $12.65 the reason for the fairly high shipping rate for small (one unit) orders. We hope for your understanding.

      * Ship fast with USPS Priority Service 2 - 3 days

      ** Larger size binders and pages may cost more.

      *** Extra charges will apply for specific use of couriers. See charges when checking out.

  • Alaska and Hawaii
  • Alaska and Hawaii require air service and the best and most economical service is most often US Postal Service. Our system will calculate a price for the products in your cart. Do you have a larger need please contact us and we may find an alternative way to ship your order.

  • APO's and FPO
  • In support of our Military Service members abroad, we do provide service to these destinations with the help of the US Postal Service as FedEx and UPS do not deliver to APO's or FPO.

    Unless the P.O. box is located in a FedEx or UPS Store, FedEx and UPS are not able to deliver to P.O. Boxes (The US Postal Service has a monopoly on that service).

    NOTE: Larger orders have to go by FedEx or UPS; smaller orders we can ship to P.O. boxes with the USPS. As to not delay your order we suggest writing both your PO box address as well as your street address on the order.

Canada:
We do ship to Canada. If you add the needed products to the cart and enter your province + area code you will see the shipping rate.If the shipping rate do not show and you select: "Do Not Choose" then we will contact you with the shipping cost before the order ships.

PLEASE NOTE: Canadian shipping rates does not include possible local Canadian taxes (GST) or fees added by FedEx or Canadian Mail for administrating the local Canadian taxes.


DELIVERY TIME

MOST ORDERS SHIP SAME DAY OR NEXT BUSINESS DAY.

It normally takes 2 to 5 business days for an order to arrive. Please add extra shipping time around the holidays due to the higher volume of shipping for FedEx and USPS.

Orders may ship in multiple boxes, and may arrive separately.

Delivery times are not guaranteed. Most orders ship within 24 hours of reception from just North of Chicago (Sturtevant, WI 53177).

RUSH DELIVERY
We can make overnight delivery or 2nd day air with the use of your UPS or FedEx account number. If requested simply add the account number to your order in the note area, upon checkout and list the requested service level (Standard Next Day, 2ndDay, etc.). For this service please place your order before 12:00 noon central standard time.
Note: All charges are carried by the customer and Keepfiling take no responsibility for the charges incurred by FedEx or UPS.


ORDER CONFIRMATION

MOST ORDERS SHIP SAME DAY OR NEXT BUSINESS DAY

Once you place your order, we will send you a confirmation e-mail message. We will send you another e-mail message at the time of the shipment. If you sign up as a customer, the shipment e-mail will have a link for you to track the progress of your order.
As a signed up customer, we may occasionally e-mail you news of special offers that we think you may enjoy (max 5 - 7 times a year).

PLEASE NOTE: You do not need to sign up as a customer to place an order - you are welcome to place an order as our guest.


ORDER TRACKING

If you sign up as a customer you can log-in to your profile and check your order status. Alternatively you can follow the link attached at the bottom of the order confirmation receive by e-mail after placing the order. If your computer has deleted the cookie you need to re-enter your pass word.
If you place an order as a guest, you are welcome to send us an e-mail and we will be happy to forward the tracking information, as well as answer any questions you may have.

UPON RECEIVING YOUR ORDER: Please Inspect your merchandise immediately upon reception. Shortages, wrong items or damaged merchandise must be reported within 10 days of receipt of order.


PAYMENT METHODS

We accept Visa, MasterCard, Discover and American Express, as well as PayPal payments and e-check through PayPal. When you place an order using a credit card, we will charge the card when the order is placed.
We do accept purchase orders from schools & gov. institutions by e-mail or fax to: 312 324 0605. Make sure to enclose an e-mail address on the order.

Click for link to PayPal

SALES TAXES

Sales taxes will not be added to orders that ship out-of-state. We ship from the state of Wisconsin. For orders that ship within the state of Wisconsin sales tax may be added as listed in the shopping cart upon checkout. If the shopping cart list: " 0 " ZERO, then zero taxes will be charged. Simple.

Orders for Government Offices, Churches and other tax exempt organizations don't need to list there tax exempt numbers upon placing order.

Canada:
For Canadian customers sales tax (GST / HST) may be added by your local government once the order is shipped to Canada. The tax will be collected locally, not by Keepfiling and Fedex or Canadian Mail may add fee's for administrating the local Canadian sales tax collection. If you choose to have us ship to your local PO box in the US then no taxes will be added.


RETURNS OR EXCHANGES

We love our products and we think there is no reason why you would not love them too. But if for any reason, you are not completely satisfied with your order, you may return the merchandise for an exchange or a full credit within 30 days of purchase. After 30 days we reserve the right to add a 20% restock fee. No returns are accepted after 60 days.

There will be issued a credit for the merchandise to the buyer. The credit for the merchandise will be issued to you the same way the payment was made. Please allow two (2) billing cycles for a credit to appear on your credit card statement.

NOTE: You must e-mail us for a Return Authorization Number (RAN #). No Package will be accepted without an RAN number. Credit will be issued ONLY if products are returned in "as good as new" condition (no broken packaging).
Additional for partial returned orders shipping charges for the kept merchandise may be added if of lesser value than the free shipping level (this to prevent customers from over-stocking and return large part of the shipment and Keepfiling getting stuck with the initial shipping cost).

NOTE: The number # 1 reason for returning a product is that people order the wrong size page so double check the size of your documents before ordering. You will do yourself a big favor.


BACK ORDERS

Occasionally, for reasons beyond our control, a back order does occur. If we are unable to ship your entire order, we will notify you immediately. Many times, if it is a multiple-item order, we will ship everything, less the back-ordered items, which will be shipped as soon as they are in stock.

The Keepfiling terms and policies may be amended at our discretion. We are not responsible for typing errors or mistakes on orders.


PRIVACY POLICY

We do NOT sell, share or rent your personal information including your e-mail address with any outside organizations.

We don't make cold call to anyone at any time. When ordering we ask for a phone number for use with the shipping as Fedex request this. If any questions we will e-mail at first and place the order on-hold and only in emergency call. E-mail is our preferred communication.

Keepfiling has a co-operation with a third party service provider, to track and analyze non-personally identifiable usage and statistical information from visitors in order to help us administer our website and improve the quality. This done with the use of cookies.

If you choose to place order with us we will keep personal information in order to deliver and handle your order including for possible future returns.

The privacy policy may be updated from time to time without prior notice.